Refund policy

Cancellation Policy & Returns

Last updated: 2 July 2026

Page title: Cancellation Policy & Returns · Shopify slug: refund-policy

Your Right of Withdrawal

As a consumer, you have the right to withdraw from this contract within fourteen days without providing any reason.

The withdrawal period commences on the day on which you, or a third party other than the carrier that you have designated, takes possession of the goods, and expires fourteen days later.

To exercise this right, you must inform us of your decision to withdraw by a clear, unambiguous declaration — for example by email or letter:

KORVIX
Email: contact@korvix.com
Website: korvix.com

Your declaration must make your intention to cancel unmistakably clear. You may, if you choose, use the model withdrawal form set out further below — its use is entirely at your discretion.

Sending your withdrawal notice before the fourteen-day period closes is sufficient to meet the deadline.

Consequences of Withdrawal

Following a valid withdrawal, we will reimburse all payments received from you — including standard outbound delivery charges (but not any additional cost arising from your selection of a non-standard delivery option) — without undue delay and at the latest within fourteen days from receipt of your withdrawal notice.

Reimbursement will ordinarily be made via the same payment method as the original transaction, unless explicitly agreed otherwise; no fees will be charged to you in connection with the refund.

We may hold back the reimbursement until the goods have been returned to us, or until you furnish proof of having sent them — whichever occurs first.

Goods must be returned without undue delay and in any event within fourteen days of the date you communicated your withdrawal. The deadline is met provided you despatch the goods before this period elapses.

You are responsible for the direct costs of returning the goods.

You are only liable for any reduction in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to contracts for:

  • Goods manufactured to your personal specifications or clearly customised to your individual requirements;
  • Goods liable to deteriorate quickly or whose expiry date would soon be passed;
  • Sealed goods that cannot be returned on health or hygiene grounds where the seal has been broken after delivery;
  • Goods that, after delivery, have by their nature been inseparably combined with other items;
  • Sealed audio or video recordings, or sealed software, whose seal has been opened after delivery.

Model Withdrawal Form

If you wish to cancel your order, please complete and return the form below.

To KORVIX
Email: contact@korvix.com

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale for the following goods (*) / the following service (*):

Ordered on (*) / received on (*): ___________________
Name of consumer(s): ________________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is sent on paper): _______________
Date: __________________

(*) Delete as appropriate.

How the Return Process Works

  1. Write to contact@korvix.com stating your order number and the reason for the return.
  2. We will confirm receipt and provide you with the return address.
  3. Pack the goods carefully — original packaging is preferred wherever possible.
  4. Send the parcel back within fourteen days of notifying us of your withdrawal.
  5. Once the goods have been received and examined, your refund will be issued within fourteen days.

Refunds

Your refund will be credited via the payment method used for the original transaction. Depending on your bank or payment provider, it may take between five and ten working days for the amount to appear in your account.

Damaged or Defective Goods

Should any item arrive damaged or with a defect, please get in touch within seven days of receipt at contact@korvix.com. Attach clear photographs of the fault together with your order number. We will cover the return shipping costs and offer you — at your choice — either a replacement or a full refund of the purchase price.